FAQs


Registration
How to register?

1. Click on the 'Start Selling Now' button at the upper right hand corner of shopinas homepage.
2. Fill in all the required information, especially the fields indicated by an asterisk (*).
3. Click on Register to submit.

Go the email address you registered and wait for the Shopinas activation email.
Click the activation link in the Shopinas email to complete your registration.

How to Shop?

To shop, simply follow these steps:
1. Log into your account
2. Browse products using the left navigation or search for products using the search box.
3.Select product(s) and add them to your shopping box.
4. Enter your details, select a payment option, and check out.
5. You will receive an order confirmation email.

Should you find it hard shopping and ordering, please reach out to us at our Customer Service Hotlines.

I forgot my password how do I log-in?

Just click on "Forget Password" on Login page. We will send a link to your email address allowing you to create your new password. Then you can log in to your account with the new password.

I can't seem to log in shopinas?

Try to clear the cache and cookies and try logging in again.
If it doesn't work, feel free to email us at support@shopinas.com. Please attach the screenshot of the error.


Payment
Where can I pay for my order/s?

You can pay for your order thru credit card and debit card through PayPal, over-the-counters and bayad centers through Dragonpay, and e-Gift Certificates .

Do you accept international credit cards?

As long as they’re Visa, MasterCard and American Express, they’re good.


Delivery
Can I track my order?

Yes. Once you received your tracking number. You can now use this to track your order at www.air21.com.ph.

You’re notified by text. An automated SMS lets you know when we delivered your order.
The items you buy is shipped via Air21, the safest and most reliable shipping company.

Do you deliver outside the Philippines?

Currently we don't. We will let you know once we are able to do so.

How much do I pay for delivery?

Your shipping depends on:
1. The size of the product.
2. Where you want it shipped.
3. The cost of the insurance, which is 1% of the product price.

All fees are automatically computed when you check out.


Return & Exchange
Can I return and exchange products?

Yes. Though, we have conditions that will apply.

If the product you ordered is:
Defective
The wrong variant
Or if you ordered multiple items and one or more is missing

Simply contact us within seven (7) days after you received your order.

If you simply want to exchange a product that’s not defective or the wrong variant, you can do so! You’ll just need to shoulder the return-shipment fees.

Am I allowed to cancel my order?

If the item has been delivered, consumed and used, cancellations are not allowed.

However you may cancel when:
1. The item was not delivered.
2. The order is taking too long.

Who will pay for the return and exchange?

For the return and exchange, if its the seller's fault then it will be charged to the seller.
1. Wrong item or variant is delivered to the customer
2. Items ordered are defective

For the return and exchange, if its the buyers fault then it will be charged to buyer.
1. Buyer gives wrong order information
2. Due to buyer negligence

How do I get a refund?

We deposit refunds for Dragonpay 3 days after the refund is approved.
For credit card transactions, our system automatically reposts the amount back to the account. The timeline depends on your credit card provider.

What are necessary details I need to send when I have an inquiry?

- Order No.
- Buyer’s complete name
- Contact details
- Delivery address
- Photo of disputed product
- Scanned copy of Airway Bill
- Reason/s for dispute

How long before you get your replacement product?

The same order delivery time applies though there may be some external factors that could delay this. Remember the availability of your replacement product can affect the delivery time.

For other concerns, you may contact us thru:

9:00AM to 6:00PM | Monday to Friday.
Telephone: (02) 879-4512
Mobile: 0917.570.3828
E-mail: support@shopinas.com
3F Cargohaus Bldg. Brgy. Vitalez, NAIA Complex, Paranaque City. 1700 Philippines

Registration
How can I start selling my products at shopinas?

You must first register here. Simply fill-out the form.
You will have your own dashboard where you can customize, upload and manage your products. Read our Sellers Manual on how to use and manage the sellers dashboard.

You’ll be notified by email if you’ve successfully registered as a seller. Click on the link to confirm your registration. Once your account has been confirmed, you can begin setting up your store.

What are the requirements to start selling at shopinas?

Shopinas requires all aspiring sellers to submit documents before we activate their stores for selling.
(a) SEC/DTI Registration
(b) Business/Mayor’s Permit
(c) BIR Certification to be verified
(d) Copy of O.R and Sales Invoice
(e) Store Owner's Valid ID (optional)

You can upload it directly to your store dashboard or you can email it to compliance@shopinas.com.

How will I know if my store is already activated?

You will receive an e-mail notifying that your store is activated.
The e-mail will have a Terms of Service & Use (ToSU) attached, which will serve as our general agreement.

Will I need to issue receipt/s?

Yes. When the item is picked up, you will need to include the O.R. inside the item. Scan the O.R. and send it to mailto:support@shopinas.com for our copy.

I forgot my password how do I log-in?

No worries! Just click on "Forget Password" on Login page. We will send a link to your email address allowing you to create your new password. Then you can log in to your account with the new password.


Payment
How will I get paid?

After the order has been successfully delivered to the buyer, you will be paid after *seven (7) working days.
The amount that we will deposit to your bank account is less the transaction fee.

*The seven days is for buyer to check the item for return and exchange.

What are the current mode of payments available?

Your buyers can buy using credit card and debit card through PayPal, over-the-counters and bayad centers through Dragonpay.


Delivery
I have a new order/s. How will the item be picked up?

Our Customer Service will check to see if you have stocks of the items.
Once confirmed, the item will be scheduled for pick up. A courier will then be at your location to get the item that needs to be delivered to your customer.

*SELLER shoud fill-out AWB*

Should I get my own courier?

Shopinas will take care of payment and logistics, no need to worry.

Do you deliver outside Philippines?

Not yet. We pick up and deliver within the Philippines. We currently don't do international shipping.

How should I package my item/s?

Properly pack your items

* For breakable items, make sure to bubble wrap to keep it from breaking. Make sure that there are fillers so that there would be no space for the item to move around.
*For liquid items, it is required to crate the package before shipping to consignee. Liquid items are not allowed on airplane, other option is via sea which takes 10 to 11 days delivery.

How is shipping computed?

Our system automatically computes the shipping fee for the item.

Would you warehouse my items or take my items for inventory?

We don't. We will only pick up if you have an order. This will beneficial so that you can properly monitor and maintain your stocks.

Now if you would need requirements or assistance with warehousing, we may refer and course you to the right people.

Who will manage my online store and content at shopinas?

We highly encourage that our sellers to maintain, manage and curate their content. Though, should you find it hard you may seek assistance from our team.


Return & Exchange
Who will take care of any dispute about return and exchange between buyers and sellers?

We will take care of the disputes as well as credit refunds, should it be necessary.

For other concerns, you may contact us through:
  • 9:00AM to 6:00PM | Monday to Friday
  • Telephone: (02) 879-4512
  • Mobile: 0917.570.3828
  • E-mail: support@shopinas.com
  • 3F Cargohaus Bldg., Brgy. Vitalez, NAIA Complex, Parañaque City, Philippines 1700