SHOPPING

Can I return and exchange products?

Of course!  When you make an exchange, make sure that the price difference between the original item you bought and the new one you want to exchange it with covers the new shipping and handling fees.

Our Customer Service at (02) 879-4512 will be happy to help you with your returns and exchanges.
 
Do you deliver outside the Philippines?
 
Very soon! FedEx will help Shopinas.com pick-up and deliver worldwide.

Are there any other charges added on top of the product price and shipping fee?

Yes. Here are the fees:
 
    Bancnet ATM: 10 pesos per transaction
    Credit Card: 3% to 4% depending on card used
    PayPal: 3.4% of the checkout amount plus 15 pesos

Can I cancel my order?

Sure! As long as your seller hasn’t scheduled your order for pick up, you can cancel anytime by getting in touch with our Customer Service at (02) 879-4512.
 
How do I get a refund?
 
We deposit refunds for ATM and e-GC transactions 3 days after the refund is approved.
 
For credit card transactions, our system automatically reposts the amount back to the account. The timeline depends on your credit card provider.

 Is shopping in Shopinas safe?
 
Absolutely! We verify the identities of our sellers and don’t remit your payments to them until they fulfill your order.
 
With Shopinas.com’s verification system, you can be sure that you won’t be dealing with fraudulent merchants.

Do you accept international credit cards?

As long as they’re Visa, Mastercard and American Express, they’re good.

Can I buy from Shopinas online stores without registering?

We’re sorry but all buyers must be registered.  But registration is easy, we promise! Try it here.

Who do I call for disputes?

There are 5 easy ways to contact our Customer Service.
 
    Telephone: (02) 879-4512
    Mobile: 0908.894.5537 | 0917.570.3828
    E-mail: support@shopinas.com
    Yahoo Messenger: cs.shopinas@yahoo.com
    Skype: shopinas.support

Our office is open from 8:00AM to 6:00PM, Monday to Friday.

Why should I buy or sell at Shopinas.com instead of going to other shopping sites?

Shopinas.com is easy to use.  After you register as a buyer, you simply point, click, buy.

You can pay for what you buy 4 ways—by ATM, credit card, PayPal, and e-Gift Certificates you can purchase at Load Central outlets.

The stuff you buy is shipped via Air21, the safest and most reliable shipping company
 
Choose to create your own free online store that accepts ATM, credit card, PayPal and e-GC then takes care of pick-up and delivery via Air21. Buyers are assured of a safe, easy and convenient shopping experience!
 

SELLING

How do I register as a Shopinas seller?

To register as a seller, click the Register or Are you a Seller? button on the homepage.

You’ll be notified by email if you’ve successfully registered as a seller.

Click on the link to confirm your registration.

Once your account has been confirmed, you can begin setting up your online store.

How to upload products?

In your store management page, click the PRODUCTS tab at the left option panel. Click 'ADD NEW PRODUCT' to proceed. For a step-by-step guide, check out the Seller Starter Kit here.

Do I need to delete a product when out-of-stock?

You may delete or just deactivate an out-of-stock product. Our adivce?  Don't burden yourself. Just manage the number of SKUs you upload in your store properly then you're good!

What is product variant?

A variant is a specific item or group of items that form a product. Sub-variant is another product specification other than the main variant. For example, a t-shirt is a product. A variant that can be associated with t-shirt is color, hence red tshirt, blue tshirt, etc. A Red t-shirt may also come in various sizes. A sub-variant of a red tshirt can be small, medium or large. Putting variant and sub-variant may vary from product to product. Key is to make sure your customers will easily understand the specifications you put on your products.

What is SKU?

SKU stands for stock-keeping unit. This is a unique number combination of a product purchasable in your store. The Shopinas system automatically assigns SKU to the products you upload that you can always change to follow your existing SKU values.

What is the difference between ‘Store category’ and ‘Shopinas’ category?

Store Category is the collection in your store where a product belongs. Shopinas Category is where you want your product to be put when searched in Shopinas ‘The Mall’.

Can I upload a product without a variant?

No. The system requires a product to have a variant. You can put ‘DEFAULT’ in case you can’t associate a product to a specific variant.

How to put a product variant and sub variant?

Defining product variant and sub-variant is Step 2 in the Upload Product Page. Color is a system pre-uploaded variant. Click the variant dropdown menu and choose color if it’s the appropriate variant of your product. Choose ‘Others’ when you wish to key in a specific variant for your product other than color.

Once the variant is defined, click ‘Add a Sub-variant’ to add a sub-variant. You may also add a specific sub-variant by clicking ‘Others’

How to deactivate a product?

A deactivated product is not featured on your storefront. To deactivate     a product, click ‘PRODUCT’ at the left navigation panel from your store management page. Select a product you wish to deactivate and click ‘deactivate’

What is Inventory Threshold and where to update it?

Inventory Threshold is a feature that helps sellers manage the availability     of their products. The system automatically notifies the seller whenever a     product has low inventory (ten pieces and below).  You may update your     threshold by clicking ‘Edit’ on the notification from your ‘Products’ page.

How to upload company logo and description?

To put company description and upload your product logo, go to ‘Edit Store Info’ from your store management page.

What are the required documents to be a seller?

Shopinas.com requires all sellers to submit any government issued ID  and a proof of TIN for their stores to be activated. Giving a higher level     of security to shoppers, sellers may also submit (a) SEC/DTI Registration,     (b) Business/Mayor’s Permit and (c) BIR Certification to be verified.

Both activated and verified sellers can already sell in Shopinas.com. The     only difference is that verified sellers are searchable and viewable in     Shopinas  ‘The Mall’.

What are the other advantages of a verified seller?

Being a verified seller, Shopinas.com trusts and recognizes your store to     be legitimate and true. Verified sellers are given more visibility through site advertising and newsletter feature.

How many SKUs can I upload?

You can upload up to twenty-one (21) SKUs in Shopinas.com Free     Account. When your business requires more, you can always subscribe to     our premium account any time. Click here to find out more of     Shopinas.com Premium Services.

As a seller, when do I get paid?

The system automatically deposits payment to your bank account three     days after your shopper receives the order. The timeline of remittance     adjusts accordingly in case of disputes. 

Who pays for the shipping and handling fees?

The shopper pays for shipping Shopinas.com automatically computes and     adds the shipping and handling fee to the product price before check-out.

What are the advantages for sellers?

Shopinas.com’s payment system ensures that sellers can do business without worrying about bogus customers.

Can I get some other courier service to take care of shipping?

Not a chance! Shopinas-powered online stores can only use Air21     Logistics services.